Warranties & Legal
Sable Systems instruments and/or software are not intended for use in life support or mission-critical systems, or in clinical or diagnostic applications. Use of any of our products in such applications is not supported by Sable Systems.
Use of any Sable Systems product is at the user\'s sole risk and discretion. In no event shall Sable Systems be liable for any damages of any kind, incidental or consequential, regardless of the legal theory applied, caused directly or indirectly by our products or their instructions or associated components and materials.
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Sable Systems instruments are warranted by Sable Systems to be free of defects in material or workmanship for a period of three (3) years from date of purchase. A warranty of one year applies to pumps, filters, infrared sources and fuel cells. If a problem develops during that period, contact Sable Systems with a description of the problem. Most problems are caused by inappropriate connections or operation and can be diagnosed at a distance. If the problem is caused by a defect in the instrument, Sable Systems will issue you with a Return Authorization Number (RAN). Sable Systems cannot accept responsibility for goods returned without an RAN. Ship the instrument, freight prepaid, to Sable Systems. To assist us in processing your repair as efficiently as possible, please fill in this form, print out the filled-in form, and enclose it plus any other relevant material with your instrument. Email us any relevant data files. Please use our packing checklist in the return form when shipping instruments to us. Sable Systems will at its discretion repair or replace the instrument. The warranty specifically excludes damages caused by misuse, abuse or unauthorized modifications or repairs.
Limitation of Warranties:
Sable Systems (Sable Systems International, Inc e.g., its subsidiaries and distributors) makes no warranties of any kind other than what is expressly noted herein. In no event shall Sable Systems be responsible for any damages suffered by buyer arising out of buyer’s own negligence or willful acts or failure to act in connection with the storage, handling or use of Sable Systems Instruments by buyer or its transferee of risk of loss or damage thereto.
After the warranty period has expired, Sable Systems offers a repair and/or calibration service at a reasonable price. Please follow the above procedures (obtaining a RAN, etc.) to have your instrument repaired or recalibrated.
Limitation of Remedies:
Sable Systems shall not be liable under any circumstances for any special, consequential, incidental, punitive or exemplary damages arising out of or in any way connected with this agreement to sell goods to buyer of the goods, including, but not limited to, damages for lost profits, loss of use, lost data, or for any damages or sums paid by buyer to third parties, even if Sable Systems has been advised of the possibility of such damages. The foregoing limitation of liability shall apply whether the claim is based upon principles of contract, warranty, negligence, or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.
Sable Systems International continuously improves and updates its instruments, and reserves the right to substitute an equivalent or superior instrument if the instrument being ordered has been updated and/or improved. Please understand that because updating often involves fundamental re-design, Sable Systems is not obliged to update instruments that have already been purchased. Updates will be made available on a case-by-case basis where practical. The availability of such updates in particular cases shall not be construed as precedent for the availability of updates in general.
Sable Systems instruments and software are supported by the best technical support in the business, by far. We do ask you to bear in mind that our products are intended for use by scientists, researchers and trained technicians. Most or all products can also be used in a teaching environment with suitable training of the students by on-site personnel. Sable Systems International offers free technical support to end users of our products who have training and background in science and/or laboratory practice. Examples include professional researchers, graduate students, postdoctoral associates and laboratory technicians. Additional technical support options are available, including on-site training and consulting; see our support page or contact us for details.
In order to keep requests for technical assistance within manageable limits, we request your cooperation. In particular, we cannot offer technical assistance on matters not related to our products, such as how to operate a computer. In addition, we cannot offer general training in science and/or laboratory techniques. If you are unqualified to be in a laboratory, we cannot give you the required background in a few phone calls. For example, a first-year non-science undergraduate student without computer or laboratory skills cannot and should not be expected to set up a complex instrumentation system. If such a person is placed in an inappropriate position by a supervisor, we cannot be expected to work miracles, and must ask that an appropriately trained person be found to set up the equipment.
Please note that technical support is available in English only (USA offices) or English and German (EU offices), although we expect to add other languages shortly.
If you require technical assistance, follow these steps:
- Read the manual(s) for the instrument(s) or software. Most problems can be solved by consulting the documentation.
- Consult colleague(s) who are familiar with the instrument(s) or software.
- If you cannot solve the problem, contact Sable Systems.
Unsolicited Ideas Submission Policy:
If you wish to market an idea for new or improved products or technologies, product enhancements, processes, advertising campaigns, new promotions, materials, marketing plans or new product names, please do not send it to Sable Systems International without first contacting us and asking in broad, non-specific terms whether we might be interested in further communications regarding your idea. Sable Systems International or any of its employees do not accept or consider the unsolicited marketing of ideas, including ideas for new or improved products or technologies, product enhancements, processes, advertising campaigns, new promotions, materials, marketing plans or new product names. Please do not send, unsolicited, any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Sable Systems International\'s products or marketing strategies might seem similar to unsolicited ideas submitted to Sable Systems International. So, please do not market your unsolicited ideas to Sable Systems International or anyone at Sable Systems International. If, despite our request that you not send us your unsolicited ideas, you still send them, then regardless of what your letter says, the following terms shall apply to your idea submission.
TERMS OF IDEA SUBMISSION
You agree that: (1) your unsolicited ideas will automatically become the property of Sable Systems International, without compensation to you, and (2) Sable Systems International can use the unsolicited ideas for any purpose and in any way, and even give them to others.
Sable Systems equipment is often available for demonstration at our exhibits at the scientific meetings we attend. Please let us know in advance if you would like a specific demonstration, and we will try to accommodate you. Because we are not a large company with a traveling sales force, we generally do not provide free demonstrations at customer facilities. This policy keeps our prices down by discouraging vanity demonstrations. If a demonstration is desired, we can either provide it at our facilities in Las Vegas, or at a modest cost elsewhere.