All Sable Systems customers enjoy lifetime technical support for products purchased from us. To obtain technical support, please choose from the following options:
- If you live in the United States, Canada or anywhere else outside the continental European Union, email us with a description of the problem or application. If you live in the continental European Union, please email Sable Systems Europe. Please be as specific as possible in your description. We will reply as soon as possible, generally within one business day.
- Call us by phone, or
- Call us on Skype at sable.systems. We are usually available from 8 a.m. - 6 p.m. Pacific Standard Time Monday-Friday. Your Skype call will be automatically forwarded to our main telephone line if we do not reply. Skype is available free of charge worldwide, and calls to our Skype address are free.
All Sable Systems products carry an industry-leading three year warranty against defective materials or workmanship. For the details, please see our warranty, support & legal page. After the warranty period has ended, and for non-warranty repairs, Sable Systems offers a reasonably priced repair service.
Before sending us any instrument for warranty service, repair or calibration, please contact us. Full instructions are provided here.
Courses and Training:
Sable Systems International offers an in-depth course on the theory and practice of research-grade respirometry. Click here for more details. We also offer on-site setup and training for our respirometry systems. Our on-site setup and training are primarily for our biomedical customers, but they are also available for our other customers on request. You can read the details here.