If you require technical assistance:

1. Read the manual(s) for the instrument(s) or software. Most problems can be solved by consulting the documentation. And, our manuals are user-friendly.
2. Consult colleague(s) who are familiar with the instrument(s) or software.
3. If you cannot solve the problem, FAX, call or (preferably) EMAIL Sable Systems and we will help.

The Fine Print: Sable Systems instruments and software are supported by the best technical support in the business, by far. We do ask you to bear in mind that our products are intended for use by scientists, researchers and trained technicians. Most or all products can also be used in a teaching environment with suitable training of the students by on-site personnel. Sable Systems International offers free technical support to personnel who have training and background in science and/or laboratory practice. Examples include professional researchers, graduate students, postdoctoral associates and laboratory technicians.

In order to keep requests for technical assistance within manageable limits, we request your cooperation. In particular, we cannot offer assistance on matters not related to our products, such as how to copy files or follow basic instructions and diagrams.

Please bear in mind that our main language of instruction is English. Our European subsidiary can also supply support in German. If mutual comprehension is difficult or impossible, we regrettably cannot provide you with technical support, although we would assist you if we could.

Hazardous chemicals. We recommend that certain scrubber chemicals etc. be used with our gas analysis and respirometry systems. We cannot ship these because of regulations governing the shipping of hazardous substances. If the end user obtains these chemicals, it is his or her responsibility to obtain the requisite Material Safety Data Sheet (MSDS), and further, to read and understand it. We will be pleased to offer assistance and advice if needed. Damage to instrumentation caused by sloppy handling or misuse of chemicals is explicitly excluded from our warranties and may require extensive repairs.

Alternatives. If you require more extensive training than is offered by the Technical Support guarantee, cost-based training is available on an appointment-scheduled, fee or personalized contract basis.  There are three forms of training services:

    1. On-site set-up and operations training of one to four individuals. We will deliver and set-up your system at your chosen location and train in the use of the equipment.  The cost of this service will depend on travel and per-diem base costs and will be budget-sensitive.

   2. E-or telephone training.  Cost may be mutually determined based on frequency or on a flat-fee unlimited-training yearly contract.

   3. Training courses where you are welcomed to Las Vegas!