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Described below are Sable
Systems International, Inc. and Sable Systems Europe, GmbH policies and procedures for:
Return for Repair of Defective Products
Reuse of Products
Return of "End of Life" Products
Facts for Reference:
- Sable Systems International, Inc. (SSI) designs, develops and manufactures instruments for scientists, including gas analyzers, respirometry, and instruments for the measurement and control of temperature, flow rate and humidity. Enterprises, universities and research institutions use SSI’s equipment. None of SSI’s products are used in private households. All of the products are intended for use only by, or under the responsible supervision of scientists, researchers and trained technicians.
- Sable Systems Europe, GmbH, (SSE) was established in late 2007 to represent Sable Systems International as a subsidiary or commissionaire for countries in the European Union listed below; SSE also represents SSI as importer of record in Germany. [SSE serves the following continental European countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and, on a case by case basis, certain other European countries as assigned to SSE by SSI]
- Traditionally, SSI has exported all of its equipment into the EEA and other European countries directly to resellers or to the purchasing institution which have served as “importer of record” for the products.
- Also traditionally, SSI has used the following HS tariff codes to export their products: 9018. (199550)(199560) (Medical surgical veterinary or dental sciences, 9018.1990.8000 (other instruments) or 9019.19.9530 (Basal metabolism and blood pressure apparatus).
Return for Repair of Defective Products:
Warranty support:
All Sable Systems products carry an industry-leading three year warranty against defective materials or workmanship. For the details, please see our warranty, support & legal page. After the warranty period has ended, and for non-warranty repairs, Sable Systems offers a reasonably priced repair service.
Warranty exclusions:
Hazardous chemicals. We recommend that certain scrubber chemical etc. be used with our gas analysis and respirometry systems. We cannot ship or include these chemicals in our system orders because of the regulations governing the shipping of hazardous substances. If the end-user or their institution obtains these chemicals, it is the purchasing individual or institution’s responsibility to obtain the requisite assistance and advice if needed on their handling and their disposal in accordance with local environmental regulations. We will be pleased to offer assistance and advice in regards to their functional use only. Damage to instrumentation caused by sloppy handling or misuse of chemicals is explicitly excluded from our warranties; such misuses may require extensive repairs that are not covered by our warranty.
Repair Services:
Before sending us any instrument for warranty service, repair or calibration, please contact us. If it is determined that something must be returned for repair, print and complete the repair return instructions and repair return form. click here to download a DOC. version of the form, or click here to download a .PDF version of the form.
Reuse Policies:
| Sable Systems International, Inc. and Sable Systems Europe, GmbH, will support the following reuse policy and options: |
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| 1. |
The purchaser should preferentially examine and document the
feasibility of reuse within their own institution before contacting
Sable Systems for recycling or take-back authorization and
instructions. |
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| 2. |
If the items are potentially reusable, then the purchaser will take one of the following actions: |
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A. |
Re-assign responsibility for the equipment in accordance with their own polices and procedures
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B. |
Sell the equipment to any other party, but only in accordance with applicable local law and regulations |
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C. |
Provide
Sable Systems with a statement that they have no potential current or
immediate future use for the item(s) and that they are releasing the
title on the item(s) to Sable Systems International, Inc. and returning
it for evaluation for reuse. Cost of shipping will be borne by the
purchaser. |
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| 3. |
Once it has been
determined that the end-users or the purchasing institution has made a
reasonable effort to reuse the item/s but has failed to find an
interested party the purchaser may return the item/s to one of Sable Systems' Return/Reuse SubCenters for: |
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A. |
repair or re-calibration assessment |
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B. |
for reuse as an instructional, demonstration |
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C. |
product
for an upgrade-resell program |
The standard RMA process must be used to return the item(s). Sable Systems cannot accept items for repair or return if the decontamination declaration has not been completed.
Return of "End of Life" Products: Policies and Procedures
Sable Systems electronic products are designed and built for a long or indefinite service life. This applies to both individual instruments and to integrated systems with multiple individual units. Therefore, most Sable Systems products can be reused rather than disposed of when the item is not longer useful to the original purchaser. Such reuse is the most logistically and environmentally efficient method of avoiding electronic and electrical waste.
Traditionally, SSI has not offered customers to take back products that the customer no longer wants to use ("End of Life Products") and customers have not approached SSI or SSE with requests for the take back of end-of-life products. However, in keeping with the the spirit of waste-reduction as well as complying with local regulatory expectations including the EEA's WEEE Initiative, Sable Systems International and its commissionaire, Sable Systems Europe, GmbH, have decided that whenever legally obligated or, for other business reasons, it will accept the return of product through a proposed take back process as described in "End-of-Life Return Procedures" below:
Recycling of damaged or obsolete product. Sable Systems International, Inc. and Sable Systems Europe, GmbH, will support the following recycle policy and options:
1. If a product(s) is potentially repairable, it may be reusable. In this case, if the
product is no longer under warranty, it should be sent at the expense of the purchaser to one of the two Sable Systems Return Centers. The regular RMA process will be used as for warranted products with a note added that the customer is not interested in repair or replacement, but wishes SSI/SSE to either reuse or recycle the equipment.
2. If the products do not seem reusable or repairable, the purchaser/customer must treat the products as electronicand electrical waste (E-waste). The purchaser may proceed with options as follows:
A) Take the product to a local recycler and, at its own expense and responsibility, organize proper recycling or disposal of the materials. In this case Sable Systems Centers may offer a "self-recycling" incentive to the purchaser against proof of recycling.
B) Ship the product at its own expense to the nearest Sable Systems Recycle/Take-Back Sub-Centers serving their country, state or region. The standard RMA process must be used to return the item(s). Sable Systems cannot accept items for repair or return if the decontamination declaration has not been completed. To learn which Center serves your region, please contact us.
Note: Neither Sable Systems International or Sable Systems Europe will collect
Products for recycling unless it is clearly demonstrated by the end-user or their institution that it is legally bound to do so. This policy is established because the territory within the European Union member states adopting the WEEE initiatives is broad and also because each member nation has its own protocols and /or transport may be restricted.
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